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Braintree is widely used as a card processor for website shopping carts, particularly in platforms like Spree Commerce. Users have praised …
Overview
What is Braintree, a PayPal service?
Braintree, a Paypal service and subsidiary, is a billing platform which stores credit card data directly from the merchant’s systems on secure servers, and it allows for cards to be recharged or refunded . Braintree also supports international payments. …
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What is Braintree, a PayPal service?
Braintree, a PayPal service Video
Payment Basics: Payments 101
Braintree, a PayPal service Integrations
Braintree, a PayPal service Competitors
Braintree, a PayPal service Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
Braintree, a Paypal service and subsidiary, is a billing platform which stores credit card data directly from the merchant’s systems on secure servers, and it allows for cards to be recharged or refunded . Braintree also supports international payments. Pricing is 2.9% plus a 30c transaction fee.
Reviewers rate Support Rating highest, with a score of 1.6.
The most common users of Braintree, a PayPal service are from Small Businesses (1-50 employees).
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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Braintree is widely used as a card processor for website shopping carts, particularly in platforms like Spree Commerce. Users have praised its ability to seamlessly integrate with these systems, allowing for smooth and secure transactions. Moreover, Braintree serves as the primary payment provider gateway in many tech departments, enabling organizations to consolidate their payment processing into one interface with support for multiple payment methods. This has proven to be advantageous for businesses looking to streamline their operations and offer customers a range of convenient payment options.
Another key use case of Braintree is for charging customers for services through recurring monthly subscriptions. This feature allows businesses to implement custom plans and offer discounts, thereby accommodating various customer needs and boosting loyalty. Additionally, Braintree is utilized to sell gift cards with different durations, facilitating one-off payments that are charged as part of the purchase process. These use cases have helped organizations generate substantial revenue through Braintree without significant issues.
Braintree's ability to enable credit card payments without the need for PCI compliance has also been highly valued by users. This feature saves businesses time and resources by alleviating the burden of complying with rigorous security standards. Furthermore, Braintree's seamless integration with popular platforms like Freshbooks.com and Big Commerce has made it a go-to choice in various industries. Its robust functionality and reliability have empowered businesses across the board to process payments efficiently and effectively.
However, some users have reported challenges when using Braintree. Account reviews and cancellations due to fraudulent activity have been a concern for some organizations. Additionally, there have been instances of failed transactions and spam issues experienced by certain users. Despite these occasional setbacks, the majority of users have found Braintree to be a reliable solution for their payment processing needs.
Customer service support provided by Braintree has received mixed reviews from users. Some reported unhelpful and untrained support representatives in certain cases. However, it is important to note that experiences can vary, and other users may have had positive interactions with the support team. Overall, Braintree has proven to be a versatile payment processing solution used by various organizations to process payments securely and efficiently across different platforms and industries.
Clean and intuitive interface: Several users have praised Braintree for its clean and simple interface, stating that it makes the platform easy to understand and navigate. This positive feedback suggests that many reviewers appreciate the intuitive design of Braintree, which enhances their user experience.
Flexible payment intervals: Many users have mentioned the value they find in Braintree's flexible payment interval options. This feature allows businesses to receive money at various intervals that suit their needs. The ability to customize payment schedules is highly valued by these customers, as it provides them with greater control over their cash flow.
Easy implementation for developers: Numerous reviewers have highlighted how easy it is to implement Braintree for developers. They mention that the platform provides clear documentation and resources, making integration a smooth process. This positive feedback indicates that Braintree offers comprehensive support to developers, enabling them to easily integrate the platform into their systems.
Cons:
- Limited reporting features: Some users have expressed that they would like to see additional features in the front screen reporting, such as the ability to vary the time period being looked at and other simple analytics.
- Lack of API access for discount and plan creation: Several reviewers have mentioned that the lack of API access for discount and plan creation requires manual work on the web console, which can be inconvenient.
- Difficulty configuring charge details in bank statement: A number of users have found it difficult to configure charge details in the customer's bank statement, which may cause confusion or issues with reconciliation.
From the user reviews, it is recommended to consider using Stripe instead of Braintree if PayPal support is not necessary. Users find Stripe to be a better alternative for payment gateway needs. Additionally, users suggest exploring Braintree as a payment gateway solution and mention its solid platform with good API coverage, integration options, and documentation. Some users advise against using Braintree as a payment gateway and recommend looking into other services like Stripe or Recurly for recurring billing solutions. They suggest comparing Braintree with other options to evaluate the best fit. Overall, reviewers suggest considering other alternatives or evaluating specific requirements before deciding on Braintree.
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Reviews
(1-2 of 2)Companies can't remove reviews or game the system. Here's why
My company's software (an events management system) integrates with Braintree to allow our customers to process credit card payments through our app. It is used by our support team, product team and development team. It is a big selling factor for our customers to be able to process payments securely using the Braintree integration.
- Responsiveness of their support team/help investigating issues
- Easy set-up for adding new customers
- Customization of user access
- We have had multiple account managers over the years, however, lack of communication when our contact changed. This caused some problems when trying to get questions answered.
- The ability for multiple customers to connect using their own processor (multiple payment gateways)
- The ability for our team to log into the Braintree dashboard to help troubleshoot customer issues or gain insight into specific transactions.
- We have been able to collect additional revenue from payments processed through the Braintree integration.
- BluePay, Stripe and Authorize.Net
Braintree allows our customers to integrate their existing merchant processor to the Braintree gateway, whereas the other options require you use their merchant processor (full stack).
June 01, 2018
Great, Reliable, and Easy to Use Payment Processor!
Braintree is used for payment processing but only people trusted with payments have access to it. Because we use Chargebee we don't interface a whole lot with Braintree (as you would expect out of a payment processor) but where we do it works great for us. It allows us to take a credit card payment without becoming PCI compliant which would be almost impossible for an early stage startup.
- Extremely reliable which is incredibly important for payment processing
- Accepts all payments types we need to be able to accept from all around the world, which is very important for an international company like ours
- Has a great, easy to use API for building out additional functionality that Braintree itself doesn't support
- Not a very good subscription management platform for a Saas business, but they make up for it on the API with others that are
- Doesn't have a lot of additional features, but that's what you'd expect out of a payment processor
- Very expensive per transaction, but the reality is that any processor who helps early stage companies accept online payments are expensive.
- Allowed us to take payment online as a small SAAS startup. That's HUGE! We could have never got off the ground without it
- Definitely very expensive to be able to accept payment
- Flexible API has allowed us to connect into other products like Chargebee that saved us a significant amount of development time
- Stripe
We used Braintree over Stripe because our developer was more familiar with Braintree and was able to integrate it the way we needed to. However, Stripe seemed like a good option but there wasn't any compelling reason in price or other features that made it worth taking more time for the developer to build the integrations we need.